If you do not find an answer you were looking for, please feel free to contact us and we will try to answer
We offer popular solutions for shipping. Economy – Lithuanian post with tracking number and delivery in EU – 4-8 days and international 6-14 days. Premium couriers – UPS, FedEx, TNT, DHL with delivery in 2-4 days in EU and 4-6 days international.
Yes we offer international shipping to most countries, if you have a doubt leave us a message and we get you information you need
Shipping costs depends on your order size. The heavier it is, more it costs. On our part we made sure to have contracts with couriers to minimize your expenses. For simple post with tracking number price is about 10 euro. For EU delivery +20 euro, for International +40 euro plus extra according to weight
In Europe Union if you are private person without VAT number you need to pay your country VAT. For international orders you need to make sure to learn how import taxes work in your country to be able to import, each country has it’s own rules and rates. On our part we prepare export documentation which should satisfy most customs in the world. Most of the time, when parcel is shipped and reach your country’s customs, they contact you with calculated taxes, after which is paid they release the parcel to be delivered to you or your company
For simple post – https://www.post.lt/
For any other you could use solution to all courier tracking:
https://parcelsapp.com/
or
https://www.17track.net/
Best solution is to give it some more time. Sometimes planes can be delayed, ground transport missing deliveries and so on. If it’s passed more than 15 days for simple post, we will reach out to them to ask for a search of parcel. For couriers usually we and you get notification about delays, sometimes it can be lost between logistics centers then we also reach out to them to sort it and deliver to you as fast as possible
We are flexible and most likely find a suitable way for you to pay. Possible solutions like bank transfer, credit/debit card payment, PayPal, PaySera, Western Union, MoneyGram, Ria money transfer.
Please note that most of these services charge a fee for transfer which is covered by buyer.
Make sure to find cheapest and safest method to pay. For example Western Union is known to charge astronomical rates for exchange, like you pay in USD and we can only pick-up in EUROS here in Lithuania, for this conversion they also charge, you could call it hidden fee. For this reason the amount that reaches us needs to be exact as order value and this value in euros needs to be given to agent so he can calculate your total USD payment for that service
Nothing is 100% safe what’s connected to internet. On our part we do all we can to make sure the experience shopping in our shop is smooth without issues. No payment information is stored by us, we do not ask any such information given to us, only payment reference
You can reach us using your preferred method like email, WhatsApp, Instagram, Facebook. This information can be found in Contact page, or at the bottom of the page in the footer
Most of the products are in stock and regularly updated. In product description you can find current stock levels, quantities, colors, sizes and lengths.
Most likely yes. Please contact us and tell us with details what are you looking for, we will investigate and make a proposal for you if we can fulfill your request
It depends on several things. Like what size is your order, do we have semi finished beads, what is the availability for raw materials, workload from other projects. So it can be anywhere from a week to a month. To know exactly, please contact us to discuss
If you want to be sure what you are buying, we can prepare and send exact products that we would ship for you, take photos and videos to showcase them
Most likely yes. Please write us to discuss your case, we need first to check our capabilities to fulfill your design
Sure we can do that. Though we need to know the quantity how many should be remade, we would need to check if we have enough parts like separators or minarets. If you have such request please write to us to discuss